Delivery Information

*COVID-19 Update: We are operating as normal and dispatching all orders on time!*

Here at SoSweet, we use DPD and Royal Mail to carry out all of our deliveries as they both offer reliable and well priced services. 

UK Standard Delivery

UK Standard Delivery starts at just £3.50 and is available for all orders between 0kg and 1.5kg in weight. All UK Standard Delivery orders are sent using Royal Mail Tracked 48, which Royal Mail aim to deliver all parcels within 2-3 working days. This service is fully trackable, you will receive updates via SMS as well as by Email; you can also download the Royal Mail App to track your order. Any orders placed before 2pm Monday to Friday will be dispatched on the same day. Any orders placed after 2pm on Friday will be processed over the weekend but not dispatched until Monday. If you want an update on your order then just drop us an email to [email protected] and we’d be more than happy to provide you with an update!

DPD Next Working Day

DPD Next Working Day Delivery is available for all orders between 0kg and 30kg in weight, the price is calculated at the checkout and can vary depending on the weight of your order. This is their premium Next Day service that is full trackable from start to finish – your tracking number will be attached to your order dispatch email. DPD aim to deliver all parcels on the next working days but guarantee that ALL parcels are delivered within 5 working days. DPD Next Working Day delivery is free on all orders over £50! We also offer Saturday and Sunday delivery via DPD.

DPD Saturday & Sunday Delivery

Perfect for when those last minute weekend cravings hit! The cut-off for DPD Saturday Delivery is 4pm on Friday – you must select ‘DPD Saturday Delivery’ at the checkout. The cut-off for DPD Sunday Delivery is 3pm on Saturday – you must select ‘DPD Sunday Delivery’ at the checkout. We offer FREE DPD Saturday and Sunday Delivery on all orders over £80!

Order Dispatch & Cut-Off Times

Any orders placed before 2pm Monday to Friday will be dispatched on the same day. All DPD orders placed before 3pm on Saturday and Sunday will be dispatched on the same day. Standard Delivery orders placed after 2pm on Friday will be processed over the weekend but they will not be dispatched until Monday. 

Delivery Information

Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery (if required). If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.

Returns

As the items that we sell are perishable we do not accept returns. If your order is delivered to you damaged, please contact us immediately in writing by emailing [email protected] along with photographic evidence. If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt. For more information about our returns policy, please refer to our Terms & Conditions.

If you have an issue with your order, or simply just want an update – drop us an email to [email protected] and we’ll respond within 24 hours!