Delivery Information

Here at SoSweet we use DPD to carry out all of our deliveries. We chose DPD as our trusted courier because they provide an excellent next day and tracked service with great benefits for you as a customer, for example, receiving a 1 hour delivery window. 


Free Delivery


We offer free UK delivery on all orders over £50! Your order will still be sent using a DPD next day service that is fully tracked… it’s just free! We don’t offer free international delivery. Free shipping only applies to mainland UK. Ireland, Northern Ireland and the Channel Islands are not included in this.


Dispatch and Cut-off Times


Any orders placed before 2pm will be dispatched the same day. We will always endeavour to dispatch on the same working any order that has been placed and paid for before 2pm Monday to Friday. However, we cannot always guarantee this. If you have placed and paid for your order before midday Monday to Friday and we are unable to dispatch on the same working day we will let you know as soon as possible.

Orders placed before 2pm on Friday will be dispatched on Friday and delivered on Monday, unless your delivery is upgraded to Saturday Delivery.

Any order placed and paid for after 2pm Monday to Friday will be dispatched on the next working day. Orders placed and paid for on Saturday and Sunday will be dispatched on Monday.

Please note that orders placed on a bank holiday (or after 2pm the day before) will be dispatched on the next working day.


Delivery information


Delivery will be made to the address provided during the check-out process. Deliveries will be made between the hours of 9am and 5pm. You must ensure that your delivery address is easily accessible and that someone is available to accept and sign for the delivery. If no one is available to accept and sign for the delivery, a re-delivery charge may be incurred.

Please note that Saturdays and Sundays (including bank holidays) do not count as working days. For example, if an order is placed on Friday before 2pm, it will be dispatched on the same day for delivery on Monday (Tuesday if Monday is a bank holiday). If an order is placed after 2pm on Friday, it will be dispatched on the Monday for delivery on Tuesday (dispatched Tuesday for delivery on Wednesday if Monday is a bank holiday).


FAQs


Q. What courier do you use?

A. We use DPD as our primary courier


Q. Are orders sent tracked and do they require a signature?

A. All of our orders are sent using DPD’s Next Day service which is fully trailed and requires a signature. You will receive a tracking number in your dispatch email.


Q. My order is late or hasn’t turned up.

A. Don’t panic, get in touch with us and we’ll be able to give you a tracking update from DPD. Please note that DPD deliver between the hours of 9am to 5pm. Late deliveries or missing parcels will be dealt with in compliance with our Terms & Conditions.


Q. There is a problem with my order, what do I do?

A. Any order errors or discrepancies must be notified to us in writing  to [email protected] within 24 hours of receipt of your order. All discrepancies will be dealt with in compliance with our Terms & Conditions.


Returns


As the items that we sell are perishable we do not accept returns. 

If your order is delivered to you damaged, please contact us immediately in writing by emailing [email protected] along with photographic evidence.

If your order arrives in a damaged or faulty condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.

For more information about our returns policy, please refer to our Terms & Conditions.